Terms & Conditions

Victoria's Closet

These Terms & Conditions govern the use of the website shopvictoriascloset.com and all purchases made from Victoria's Closet. By accessing our website or placing an order, you agree to the terms outlined below.

Article 1 – Definitions

Within these Terms & Conditions, the following definitions apply:

Company / We / Us
Refers to Victoria's Closet, the operator of this website and seller of the products offered online.

Customer / You
Any individual who purchases products through our website for personal and non-commercial purposes.

Day
A standard calendar day.

Order
A purchase request submitted by the customer through our online store.

Product
Any physical item offered for sale on the website of Victoria's Closet.

Distance Agreement
A purchase agreement concluded online through our website without physical interaction between the company and the customer.

Terms & Conditions
The policies and rules described in this document governing all transactions with Victoria's Closet.

Article 2 – Company Information

Business Name: Victoria's Closet
Customer Support Email: info@shopvictoriascloset.com

Registered Company Name: Stylus US LLC

Business Address:
8 The Green, Suite A
Dover, Delaware 19901
United States of America

ITIN: 903-61-0943

Article 3 – Applicability

These Terms & Conditions apply to all offers, transactions, and agreements between Victoria's Closet and the customer.

By placing an order on our website, the customer confirms that they have read and accepted these Terms & Conditions.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain fully effective. Any invalid provision will be replaced with one that reflects the original intent as closely as possible.

Article 4 – Product Offers

We make every effort to present product information accurately on our website, including descriptions, images, specifications, and pricing.

However:

  • Product images are intended for illustration purposes only

  • Colors may vary slightly due to screen settings or lighting conditions

  • Minor typographical or informational errors may occur

Victoria's Closet reserves the right to modify product information or discontinue products without prior notice.

Article 5 – Formation of Agreement

A purchase agreement is established when:

  1. The customer submits an order through the website, and

  2. Payment has been successfully completed.

Victoria's Closet reserves the right to decline or cancel any order if:

  • Payment verification fails

  • Incorrect or incomplete information is provided

  • Fraudulent activity is suspected

Customers will receive confirmation of their order via email.

Article 6 – Pricing & Payment

All prices displayed on the website are listed in United States Dollars (USD).

Prices shown on our website do not include:

  • Import duties

  • Customs fees

  • Taxes imposed by local authorities

  • Clearance or handling charges

Such fees may be collected by customs authorities or shipping carriers and remain the responsibility of the customer.

If a pricing error occurs on the website, Victoria's Closet reserves the right to cancel the affected order and issue a full refund.

Article 7 – Shipping & Delivery

Orders will be delivered to the shipping address provided by the customer during checkout.

Delivery estimates provided on our website are approximate and not guaranteed.

Victoria's Closet cannot be held responsible for delivery delays caused by:

  • Customs inspections or import procedures

  • Courier or shipping carrier delays

  • Incorrect shipping information provided by the customer

  • Events beyond our control

Responsibility for the order transfers to the customer once the package has been delivered.

Article 8 – Returns & Cancellation Rights

Customers may request a return within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Important return conditions include:

  • Returns are not free of charge

  • Customers must cover return shipping costs

  • Returns must be approved before the item is shipped back

  • Products must be unused and returned in original packaging

Certain items cannot be returned, including:

  • Hygiene products such as underwear or lingerie

  • Customized or personalized items

Please refer to the Return & Refund Policy for full details.

Article 9 – Refund Policy

Refunds will only be processed after returned items have been inspected and approved.

Approved refunds will be issued to the original payment method within 5 business days.

Refunds may be refused if:

  • Return requirements were not met

  • Items show signs of wear or misuse

  • The package was sent to an incorrect return address

Article 10 – Exchanges

Customers may request one exchange within 30 days of receiving their order.

Please note:

  • Shipping costs related to exchanges are the responsibility of the customer

  • Replacement items will only be shipped once the exchange request is approved

  • Availability of replacement items cannot always be guaranteed

Article 11 – Damaged, Incorrect, or Missing Products

If a product arrives damaged, incorrect, or missing from your order, please contact our support team as soon as possible.

📧 info@shopvictoriascloset.com

Please include:

  • Your order number

  • Photos or videos clearly showing the issue

Claims must be submitted within 7 days after delivery.

In these cases, we provide replacement items only. Refunds are not issued for damaged or incorrect products.

Article 12 – Product Warranty & Usage

All products sold by Victoria's Closet are intended for personal use only.

Warranty does not apply if:

  • The product has been modified or misused

  • Damage occurred due to improper handling

  • Normal wear and tear has occurred

Victoria's Closet does not guarantee that products are suitable for specific purposes unless explicitly stated.

Article 13 – Limitation of Liability

Victoria's Closet shall not be held liable for:

  • Indirect or consequential damages

  • Delays caused by external parties

  • Losses resulting from incorrect information provided by the customer

Our total liability will never exceed the value of the original order.

Article 14 – Force Majeure

Victoria's Closet shall not be responsible for failure or delays in fulfilling obligations caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Customs delays

  • Transportation or carrier disruptions

  • Government actions or regulations

Article 15 – Governing Law

These Terms & Conditions are governed by the laws of the United States of America.

Any disputes arising from transactions with Victoria's Closet will be handled in accordance with applicable US law.

Article 16 – Contact Information

If you have questions regarding these Terms & Conditions, please contact our customer support team:

📧 info@shopvictoriascloset.com